Orders / Daily operations
Every order. Clearly in view.
Find and manage orders in one place, through payment, shipping, documents and refunds.
Explore order management- 01Private · business · guest
- 02Order · payment · shipping
- 03Documents & communication
- 04Refunds
01 / Order detail
The whole order on one page.
Line items, totals, customer, addresses and sales channel remain together in a traceable order snapshot.
02 / Status
Three statuses. One clear process.
Order, payment and shipping statuses are kept separately. Each change remains visible with its time and the person who made it.
- 01Order statuscurrent processing state
- 02Payment statusoutstanding and paid amounts
- 03Shipping statusopen, partial or shipped
03 / Manual order
Orders taken outside the storefront.
Create orders directly in the back office. The assistant guides you from store and customer type through details and items to a review.
04 / Documents
Documents linked to the order.
Generate an invoice or delivery note from the right store template, assign a number and save the PDF with the order.
- Invoice & delivery note
- Credit note & cancellation
- Delivery and history
05 / Refunds
Refund specific order items.
Record the amount, method, reference and reason on the order. Link the refund to the relevant items.